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Get the ERP Support You Deserve

It’s time to transform the way you manage issues, service requests, and system changes with the WM Synergy Service Desk—your ultimate support partner designed to enhance efficiency, minimize downtime, and maximize your ERP investment.

icon Less Than 3-hour Average Issue Response

Less Than 3-hour Average Issue Response

Get fast, efficient support with a rapid response time, minimizing downtime and keeping your operations running smoothly.

icon 98% Successful Issue Closure Rate

98% Successful Issue Closure Rate

Trust a proven track record of resolving ERP challenges accurately and effectively, keeping your system optimized.

icon Dedicated Support Team Aligned With Your Needs

Dedicated Support Team Aligned With Your Needs

Benefit from personalized assistance from experts who understand your business and tailor support to your needs.

<span>Tailored Service Requests</span>

Tailored Service Requests

From user access issues to database backups and restores, our Service Desk streamlines service requests across your technical and functional needs. Boost productivity by leveraging our support team as an extension of yours.

<span>ERP Knowledge Hub</span>

ERP Knowledge Hub

Leverage our AI-powered Knowledge Base with best practices, troubleshooting guides, and FAQs. Equip your team with intelligent self-service tools to reduce resolution times, boost efficiency, and foster self-sufficiency.

<span>Collaboration for Efficiency</span>

Collaboration for Efficiency

Break down silos and foster teamwork with a centralized issue management hub. Our Customer Portal and common issue reporting template streamline reporting, enhance transparency, and ensure faster, more effective support resolution.

<span>Keep Your ERP Running at Peak Performance</span>

Keep Your ERP Running at Peak Performance

Subscribing to the WM Synergy Service Desk gives you more than just support—it provides proactive system optimization. With our Annual ERP Optimization Review, we ensure your ERP system remains fully optimized to meet your evolving business needs and drive long-term efficiency.

What Our Customers Say
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Since signing up for WM Synergy's Service Desk, we've experienced a noteworthy upgrade in our ERP support. Their prompt and knowledgeable team not only quickly resolved a variety of issues but also aligned their services with our specific business needs. Their collaborative style has made a substantial difference, helping our team handle technical support needs so they can stay focused on our core activities. This partnership has elevated the standard of service we expect and rely on. The efficiency and cost-effectiveness of their support has been a key asset to our operations. We highly recommend other customers transition their support needs to WM Synergy's Service Desk.”

Carol Huffman, Controller
Grover Precision