December CoE Newsletter: When Experts Retire… Don’t Let Their Knowledge Retire Too!

Your December “Knowledge Preservation Survival Kit”

Start with DiSC® — Because Knowledge Sharing Begins With People

Before your retiring rockstars pass the torch, we need a culture where sharing info feels as comfy as a fuzzy holiday sweater.

How DiSC helps your team this season:

Build Generational Bridges: Connect retiring vets with their successors by teaching how different communication styles work together (even when they’re not singing the same carols).
Turn Leaders Into Knowledge Mentors: Managers learn to coach, communicate, and support in ways that keep knowledge flowing year-round.
Create Personalized Learning Plans: Tailor onboarding to how each person learns best — like cookies customized for everyone’s taste.

Wrap It All Up with BPM — Before the Knowledge Melts Away Like Snow

Now that people are ready to share, it’s time to document what’s actually happening (not what we think is happening).

In a Business Process Mapping (BPM) event, we:

• Capture tribal knowledge step-by-step
• Extract the why behind decisions (the secret sauce!)
• Build visual process maps anyone can follow
• Spot risks, gaps, and “only Cindy knows this part” vulnerabilities
• Think of BPM as making a holiday scrapbook—but for your processes.

Store It All in the ERP — Your Digital North Pole

Knowledge shouldn’t live in people’s heads… especially if those people are packing for retirement or a beach vacation.

 The CoE helps you:

Add contextual knowledge directly into the ERP
Clean and update master data so it reflects how work actually happens
Build dashboards and reports that make the invisible… visible
When knowledge lives in the ERP, not in someone’s memory, you get something magical:
Continuity. Consistency. Clarity.
(No elves required.)

Why This Matters in December (and Every Month After)

The expertise your team has built over decades is one of your greatest assets. Losing it can slow production, confuse new hires, and create costly errors.

But with DiSC, BPM, and smart ERP usage, you can turn this challenge into a smooth transition—one that gives your newest employees the confidence, clarity, and knowledge they need to shine.

Let’s Celebrate This Season by Protecting Your Greatest Gift: Your People’s Knowledge

Want help capturing, transferring, and embedding expertise before it disappears?

• The Center of Excellence has you covered.

Let’s set up your 2026 for success — fully documented, fully trained, fully ready.