Deploy Mobile Field Service Management Software

Streamline and optimize your team’s ability to serve customers everywhere with Field Service Software as part of your ERP solution. With the right information and parts in hand and the ability to take timely action, service technicians on the front lines deliver a consistently higher level of service.


icon Reduce Service Interruption for Customers

Reduce Service Interruption for Customers

Field service dispatch software streamlines operations by allowing you to rapidly adjust schedules as new orders arrive, delivering services on time to keep customers moving.

icon Streamline Scheduling for Faster Resolution

Streamline Scheduling for Faster Resolution

Captures service needs efficiently, assigning service calls faster and tracking progress in real time in a single, unified system to manage and improve team performance.

icon Provide Convenient Mobile & Remote Access

Provide Convenient Mobile & Remote Access

Field access to data leads to better decision making and increased productivity levels. Well-managed field service improves brand reputation, customer retention, and revenue.

Drive Value with a Fully Connected Service Organization
icon Secure Your Competitive Edge

Secure Your Competitive Edge

Improve response times and first-time fix rates to strengthen brand reputation for superior customer service and service call outcomes.

icon Evolve Your Field Service Team

Evolve Your Field Service Team

Leverage rapid digital transformation with process automation, mobile accessibility, and GPS integrations that positively impact productivity and revenue.

icon Eliminate Confusion in the Field

Eliminate Confusion in the Field

Extend traditional ERP into the field for a unified view of everything from parts availability and location to the schedule and requirements for each technician on the ground.

icon Get a Handle on Inventory Management

Get a Handle on Inventory Management

The as-built configuration means correct replacement parts (serial number history, revision info, etc.) are always available.

icon Enable Self-Service & Accelerate Training

Enable Self-Service & Accelerate Training

Easily collect, approve, and share a knowledge base of problems/solutions for customers, partners, and service technicians to troubleshoot common issues faster.

icon Upsell Managed Service Contracts

Upsell Managed Service Contracts

Provide real-time access to maintenance, repair, and warranty information for field representatives, supervisors, and executives to offer services that improve margins.

Why Our Customers Refer Us
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The best customer service is that which is closest to the customer. Infor allows us to provide that service in the most economical method.

Richard Grau, Director, Field Service

We have a workforce hungry for KPIs and metrics and Acumatica provides our employees and upper management with actionable data at their fingertips.

Rebecca Ogle, CFO
Safety Management Group
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With Infor ERP, we now have one platform and are fully integrated with advanced planning and scheduling, financials, accounting, manufacturing, and administration. We’ve improved our overall business effectiveness and minimized risk when employees with valuable knowledge retire.

Filip Loučka, Manufacturing Manager
Krnovské Repair and Engineering

By using Case Management with Acumatica, the entire department can see the support ticket, and all technicians and support agents have the visibility needed to make sure customer issues aren’t getting lost. Our team is much more efficient.

Jamie Vos, Owner
Security Solutions
The Future of Field Service
reason for failed service is unavailable parts
of firms monitor service appointments in real-time
of field service companies invest in automation technology

Features of Field Service Software

<span>Define and Improve Operational KPIs </span>

Define and Improve Operational KPIs

Track technician utilization and performance in real-time and drill down into reports with intuitive dashboards to identify optimization opportunities and forecast resource requirements.

<span>Automate Notifications for Better Communication</span>

Automate Notifications for Better Communication

Use emails, SMS, or push notifications to alert technicians and customers of appointment assignments or modifications, and receive confirmations in real-time.

<span>Design Flexible Service Contract Options </span>

Design Flexible Service Contract Options

Manage the coverage of multiple sites and pieces of equipment, preventive maintenance schedules, equipment rentals, billing procedures, service order generation, and more.

Our Field Service Management Solutions

<span>Infor CloudSuite Field Service</span>

Infor CloudSuite Field Service

Providing fast, responsive service isn’t easy—especially when your industry is technical, components are complex, and the task is critical. That’s why efficiency is the key to providing responsive service and controlling costs. To make the most of your service opportunities and deliver market leading after-sales service and continuous customer care, you need to be able to integrate advanced service focused functionality—such as scheduling and mobile capabilities—into your existing ERP system. You can do that and more with Infor CloudSuite Field Service.

Watch Infor CloudSuite Field Service Overview

 <span>Acumatica Service Management</span>

Acumatica Service Management

Maximize dispatching by scheduling the right people at the right time and obtain real-time data for work taking place in the field. Acumatica Service Management provides contract management, appointment schedules, and a full-featured mobile application for service-driven businesses, wholesale distributors, construction companies, and manufacturers for deliveries, installation, or remote service operations.

Watch ACUMATICA Service Management Overview


Built for Field Service Industries
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Industrial Machinery & Equipment

Industrial Machinery & Equipment

If you're like most of our equipment manufacturer customers, you compete by selling a complete solution that includes aftermarket services, countless configuration options, and available spare parts. Our solutions have a broad set of capabilities to meet your unique challenges. You'll have the control and visibility you need throughout the entire product lifecycle.
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Gain a competitive edge and extend your aftermarket offerings.
  • Win More Business
  • Meet Customer Delivery Expectations
  • Increase Velocity of Spare Part Sales
  • Collaborate With Suppliers & Customers
  • Leave Your Competitors Behind
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Electronics & High-Tech

Electronics & High-Tech

As a high tech or electronic manufacturer, you need control over component and finished goods inventory at the revision and tracking number level to efficiently and effectively service customers. Infor VISUAL ERP delivers the supply chain visibility to meet these demands and also offers comprehensive material and capacity planning functionality, which maximizes productivity.
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  • Alternate item on bill of materials (BOM)
  • Item cross reference (supplier and manufacturer)
  • Approved vendors and manufacturer lists
  • Supply chain visibility with Web based portals
  • Reference designators
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Aerospace & Defense

Aerospace & Defense

The aerospace, defense, space and security (A&D) industries are major contributors to our economy. They thrive if supported by scalable, industry specific applications. Synergy Resources’ applications and modules aid scientific and engineering talent in cutting-edge A&D industries. Synergy Resources helps you meet your goals faster-even while confronting escalating costs and market complexity.
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  • Engineering with CAD integration
  • Engineering change control
  • Specifications and data "flow down" for ITAR, DFAR, etc.
  • Actual job costing
  • Project Management with Earned Value Management and milestone reporting