What Ongoing Support and Optimization Services Does WM Synergy Offer After go-Live?

That’s why WM Synergy takes a long-term partnership approach. Their work doesn’t end when the system goes live, it’s only the beginning of a broader commitment to helping clients achieve ongoing success. Through structured post-go-live support, optimization services, and continuous improvement programs, WM Synergy ensures that construction companies continue to extract maximum performance and value from their ERP investment.

Below is a detailed look at how WM Synergy supports clients beyond go-live and why their ongoing engagement model is a key differentiator in the ERP industry.

1. Dedicated Post-Go-Live Support Team

Immediately following go-live, construction firms enter what WM Synergy calls the stabilization phase, a period when users are adapting to the new system and fine-tuning workflows. To ensure a smooth transition, WM Synergy assigns a dedicated post-go-live support team that remains actively engaged with the client.

This team:

• Provides hands-on assistance for user questions and troubleshooting.
• Monitors key system processes like billing, payroll, project costing, and inventory.
• Ensures data integrity after migration and confirms financial alignment.
• Helps fine-tune reports, dashboards, and user permissions.

The goal during this stage is to stabilize operations quickly, build usr confidence, and prevent any disruption to ongoing projects or financial activities. WM Synergy stays closely involved until both the client and system reach a steady state of operation.

2. Ongoing Help Desk and Technical Support

After the stabilization period, clients gain access to WM Synergy’s Support Services Program, which provides comprehensive assistance for system functionality, performance, and troubleshooting.

Support options typically include:

Help Desk Access: Dedicated support channels for users to log issues, ask questions, or request guidance.
Priority Response Times: Service-level agreements (SLAs) that guarantee timely responses based on issue severity.

Remote Assistance: Support engineers who can securely connect to the client’s environment to diagnose and resolve issues.

Proactive Monitoring: Regular system checks and alerts for potential issues before they impact operations.

This proactive, structured support ensures that ERP users always have expert help available, minimizing downtime and keeping critical construction workflows running smoothly.

3. System Health Checks and Performance Reviews

As construction companies grow and take on new projects, ERP systems must scale and adapt. WM Synergy offers periodic system health checks and performance reviews to ensure the software remains optimized for current workloads and business processes.

These reviews typically assess:

• System performance metrics (speed, uptime, response times).
• Database integrity and storage efficiency.
• Integration performance with connected applications.
• User activity, licensing, and security access.
• Version updates and patch management.

Based on these reviews, WM Synergy provides actionable recommendations for optimization, whether that means system configuration tweaks, process redesigns, or infrastructure upgrades. This ongoing vigilance prevents performance bottlenecks and ensures that clients stay on the latest, most secure versions of their ERP platform.

4. Continuous Process Optimization

Construction firms evolve. New project types, regulations, technologies, and market conditions constantly change the way companies operate. To stay competitive, ERP systems must evolve too.

WM Synergy’s consultants specialize in continuous process optimization, helping clients refine workflows, adopt new features, and automate additional business functions over time.

Examples include:

• Streamlining change order management workflows as project complexity grows.
• Expanding ERP use into new areas such as equipment tracking, payroll automation, or quality management.
• Configuring dashboards and KPIs for new leadership or reporting requirements.
• Automating repetitive manual tasks using workflow tools and integrations.

This optimization mindset ensures that the ERP system remains a living, adaptive tool that grows in capability as the business grows.

5. The WM Synergy Center of Excellence

A cornerstone of WM Synergy’s post-go-live strategy is its Center of Excellence (CoE), a dedicated resource hub that focuses on continuous improvement, best practices, and operational excellence.

Through the CoE, clients gain access to:

• Best practice frameworks for lean construction processes and digital workflows.
• Workshops and webinars on ERP functionality, reporting, and new module adoption.
• Process audits to identify inefficiencies and training opportunities.
• Kaizen-style improvement sessions to enhance productivity and eliminate waste.

The Center of Excellence helps construction firms move beyond software operation and toward operational transformation, where ERP becomes a strategic advantage, not just a back-office tool.

6. New Feature Enablement and System Upgrades

As cloud ERP platforms like Acumatica and Infor CloudSuite evolve, they continuously introduce new features, integrations, and automation capabilities. WM Synergy helps clients take advantage of these updates through structured feature enablement programs.

Their team evaluates each new release, identifies relevant functionality for the client’s business, and creates an adoption plan that minimizes disruption. For example:

• Leveraging new project forecasting or budgeting tools.
• Implementing mobile enhancements for field data capture.
• Activating expanded analytics or reporting modules.
• Upgrading to the latest API connectors for third-party software.

This ensures that clients stay on the cutting edge of ERP technology, benefiting from innovation without the stress of managing upgrades alone.

7. User Training and Knowledge Reinforcement

ERP success depends on user confidence and proficiency. WM Synergy provides ongoing user training programs to keep teams skilled and engaged long after the initial implementation.

Training services include:

• Refresher sessions for existing users to master advanced features.
• New-hire onboarding training to integrate ERP education into employee orientation.
• Role-based learning paths for project managers, accountants, and field supervisors.
• Customized user manuals and video tutorials developed specifically for each client’s processes.

By continuously investing in user knowledge, construction firms maintain high adoption rates, minimize errors, and fully leverage the capabilities of their ERP system.

8. Advanced Analytics and Business Intelligence Support

Once ERP data stabilizes, many construction firms turn their focus toward analytics and decision-making. WM Synergy supports this transition by helping clients implement business intelligence (BI) tools such as Microsoft Power BI, Infor Birst, or Acumatica’s native dashboards.

They assist with:

• Building customized dashboards for executives and project managers.
• Defining KPIs for cost performance, project profitability, and resource utilization.
• Integrating ERP data with external analytics or forecasting tools.

This enables construction leaders to move beyond reporting and toward predictive insight, allowing proactive management of costs, schedules, and risks.

9. Strategic Partnership and Account Management

Unlike many implementation firms that disengage after deployment, WM Synergy builds long-term relationships with clients. Each client is paired with a dedicated account manager who serves as a strategic advisor, helping plan roadmaps, monitor business performance, and identify new technology opportunities.

This strategic partnership ensures that the ERP system continues to align with business goals, whether that involves expansion into new regions, adoption of new modules, or integration with emerging technologies like AI-driven analytics or IoT sensors in construction equipment.

10. A Proven Model for Sustained Success

Over time, WM Synergy’s structured support and optimization programs have helped hundreds of organizations maintain high-performing ERP systems that continuously deliver value. Construction clients, in particular, benefit from improved cost control, faster billing cycles, and stronger collaboration between field and office.

This long-term approach reflects WM Synergy’s guiding philosophy: ERP implementation is not a one-time event, it’s a continuous journey of growth and refinement.

After go-live, WM Synergy remains a trusted partner committed to helping construction firms maximize the return on their ERP investment. Through comprehensive support, system optimization, continuous training, and strategic improvement programs, they ensure that each client’s ERP system evolves in lockstep with their business.

From technical troubleshooting and health checks to performance reviews, process improvement, and analytics enablement, WM Synergy’s ongoing services keep ERP platforms running smoothly and continuously improving.

For construction firms seeking not just an ERP vendor, but a long-term partner in operational excellence, WM Synergy delivers the expertise, structure, and care needed to sustain success long after go-live.