Infor CloudSuite Industrial is the complete cloud ERP solution for all your needs today - and in the future.

Fully featured, flexible, and scalable ERP for innovative manufacturers.

Developed by Manufacturing experts, CloudSuite™ Industrial (SyteLine) is an end-to-end ERP solution that includes predictive analytics, collaboration, lean production tools, and integration options. Whether deployed in the cloud, or on premise as a web-based client, you’ll have the tools to increase customer service; improve production and quality; better coordinate aftermarket service and maintenance; and collaborate more effectively.

Built on the latest technology, Infor CloudSuite Industrial powered by SyteLine’s unique software architecture lowers costs and increases revenue by providing a cost-effective and efficient way to extend and adapt the solution so it addresses changing business and operational challenges.

Learn more about Infor CloudSuite Industrial (Syteline) by exploring our Service Demo Gallery below.

Infor CloudSuite Industrial for <span>Service: Unit Master</span>

Infor CloudSuite Industrial for Service: Unit Master

This video details CloudSuite Industrial’s service management system. The Unit Master allows tracking of:

  • Serialized Products
  • Customer Associations
  • Maintenance Schedules
  • As-Serviced Bill of Material
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Infor CloudSuite Industrial for <span>Service: Service Contracts</span>

Infor CloudSuite Industrial for Service: Service Contracts

This video discusses service management functionalities, focusing on service contracts and can be for:

  • Extended Warranty
  • Preventative Maintenance
  • Rentals
  • User-Defined Based on Labor/Material Coverage
  • Flexible Billing Options
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Infor CloudSuite Industrial for <span>Service: Call Center</span>

Infor CloudSuite Industrial for Service: Call Center

This video introduces the call center functionality of CSI’s service management system. The system offers:

  • Incident Tracking
  • Reason/Resolution Tracking
  • Event Tracking
  • Knowledge Database
  • Support Call Management
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Infor CloudSuite Industrial for <span>Service: Service Request Orders</span>

Infor CloudSuite Industrial for Service: Service Request Orders

This video highlights service management capabilities.  Here’s just some of what it offers:

  • Combined Order and Work Order Processing
  • Service Order Quotations
  • Service/Work Order Templates
  • Material/Labor Cost Tracking
  • Miscellaneous (Travel) Expenses
  • Flexible Invoice/Billing
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Infor CloudSuite Industrial for <span>Service: Partner Scheduling</span>

Infor CloudSuite Industrial for Service: Partner Scheduling

This video presents the service management offering focusing on partner scheduling.

  • Partner/Service Technician Tracking
  • Skill/Certification/Territory Tracking by Partner
  • Service Order/Incident Drag and Drop Scheduling
  • Partner GPS Tracking
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Infor CloudSuite Industrial for <span>Service: Service Mobility</span>

Infor CloudSuite Industrial for Service: Service Mobility

This video presents CSI’s service management mobile app with features that include:

  • Android and iOS Compatibility
  • Access to Appointments and Schedules
  • Recording Material and Labor to Service Orders
  • Capturing of Pictures and Electronic Signatures
  • Access to Customer Information and Unit Configurations
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