Acumatica Summit 2025 Recap: Innovation, AI, and What’s Next for Manufacturers & Distributors

Acumatica Summit 2025 was an exciting event, bringing together over 3,500 attendees to discuss the latest innovations in cloud ERP. As a proud Acumatica partner, the WM Synergy team was on the ground in Las Vegas, diving into new product advancements, industry insights, and the future of AI-driven ERP. Here’s what stood out to us at this year’s Summit:

Acumatica Doubles Down on AI—With a Practical Approach

AI was the headline topic at Summit 2025, but not just for the sake of innovation. Acumatica’s “AI-first” approach focuses on real business impact, integrating AI into ERP workflows rather than treating it as an add-on. Key AI developments include:

• Intelligent Advisors that identify operational issues and suggest solutions
• AI Automation for tasks like invoice categorization and anomaly detection
• Interactive Assistants (coming soon) designed to streamline workflows further

With AI becoming more deeply embedded in ERP, it’s clear that businesses will need clean, structured data to unlock its full potential—a challenge WM Synergy helps manufacturers and distributors tackle every day.

Industry-Specific Enhancements

As a partner dedicated to manufacturing and distribution, we were particularly excited about the new tools and features designed to improve efficiency and visibility. Some key updates:

• Enhanced Material Availability Views for production orders
• Catalog & Pricing Tools for Shopify integration in the Distribution Edition
• Advanced Project Management capabilities in the new Professional Services Edition

These enhancements align with the growing trend of blurring the lines between B2B and B2C—something manufacturers and distributors are increasingly prioritizing as they explore direct-to-consumer opportunities.

Paul Tedford’s Insights on Growth & Success as an Acumatica Partner

A standout moment at Summit was WM Synergy CEO Paul Tedford’s participation in an Acumatica partner panel, where he joined other partners to discuss lessons learned from one, three, and ten years in the ecosystem. Paul focused on the critical elements of successfully growing an Acumatica practice, including:

• Scaling the right way: Managing rapid growth requires having the right people in the right roles, building a strong company culture, and ensuring teams are positioned for long-term success.
• Leveraging the Acumatica ecosystem: From training and certifications to community engagement and support, Acumatica enables fast ramp-up for its partners. Paul emphasized how WM Synergy has used Acumatica University and peer networks to get consultants billable within three months.
• Customer success as a key differentiator: One of the most impactful strategies WM Synergy has implemented is the Customer Success Manager (CSM) model, ensuring that customers experience measurable improvements. Paul underscored that proactive customer engagement is essential for long-term retention.
• Winning deals with the right pricing approach: Fixed-fee engagements have helped WM Synergy close deals faster while still allowing for deep discovery and customization when necessary. Paul noted that understanding when to use fixed-fee vs. time-and-materials pricing is a crucial factor in balancing profitability and customer satisfaction.

Paul’s insights reinforced that Acumatica’s partner model is built for growth—but success depends on strategy, execution, and customer focus.

Celebrating WM Synergy’s Strategic Partner of the Year Award & President’s Club Induction

This year’s Summit was also a moment of recognition for our team. WM Synergy was named Acumatica’s Strategic Partner of the Year, a testament to our commitment to driving growth, innovation, and customer success in the Acumatica ecosystem.

We were also honored to be inducted into Acumatica’s President’s Club once again, marking another year of excellence in helping manufacturers and distributors achieve peak performance with modern ERP solutions. These accolades reflect the hard work of our team and our shared success with our customers and partners.

The Strength of the Acumatica Community

One of the biggest takeaways from this year’s Summit was the growth and strength of the Acumatica Community. The Acumatica Community Portal now has over 30,000 active members, and customer engagement has hit record levels. This is a testament to Acumatica’s customer-driven innovation model, where new features are developed with direct input from real-world users.

Summit also provided a stage for manufacturers and distributors to share their experiences. Customer panels highlighted how leading companies are leveraging Acumatica to optimize production, improve financial reporting, and scale their businesses—reinforcing why cloud ERP is essential for modern manufacturers and distributors.

Looking Ahead: Cloud ERP in 2025 & Beyond

With Acumatica Summit 2026 moving to Seattle, it’s clear the momentum isn’t slowing down. For manufacturers and distributors, the key themes from this year’s event—AI-powered ERP, industry-focused innovation, and a thriving community—all point to one major takeaway:

The future of manufacturing and distribution is built on modern, intelligent ERP systems that drive efficiency, agility, and scalability.

At WM Synergy, we’re committed to helping manufacturers and distributors unlock the full potential of Acumatica’s cloud ERP platform. If you’re ready to explore how these innovations can transform your operations, let’s talk. Connect with us to learn more.