To every LogicData customer: welcome. We want to assure you we didn’t bring on LogicData to turn around and change what has been working for you, we did it to give you more of what you already love, backed by a much bigger bench. Our goal is to ensure you get to keep working with your consultants, we honor your existing contracts, we make sure your projects are delivered successfully, and any prepaid balances you have on account remain available to you. All intact. What’s added is additional resources and value for your company such as: Apptrix cloud hosting, our Service Desk and Service Desk Plus offerings, extensive AI and Cloud Migration expertise, our Center of Excellence, and IP built for manufacturers like you. My commitment to you is this: no surprises, no disruption, and a partner that earns your trust every single day

Paul Tedford, CEO, WM Synergy

For 40 years, you’ve trusted LogicData with your business, and that trust is something I’ve never taken for granted. Choosing WM Synergy as the next chapter for our team and our customers wasn’t a decision I made lightly. I chose them because they share the values that built LogicData: deep CSI/SyteLine expertise, a customer-first mindset, and a real commitment to long-term partnership.

I’m staying actively involved as senior advisor. The consultants you know are joining WM Synergy with me. iShop is in great hands and getting more investment, not less. WM Synergy is a great partner, and you are in good hands and in the right place.

Mark Feldhamer, Founder, LogicData

You can still expect:

  • Your existing team remains — your LogicData consultants are now supported with a bigger bench.
  • Your primary contact remains the person you are already working with.
  • The same email and phone number you use today will still work.
  • Existing contract terms and project commitments will be honored.
  • Your iShop contracts — transferred to WM Synergy, same team supporting them
  • Mark Feldhamer — remains actively involved as a senior advisor

With some exciting additions:

  • A deeper bench of CSI/SyteLine expertise behind your team
  • AI-powered tools and live analytics built for manufacturers
  • ERP cloud migration and secure hosting options
  • A Service Desk handling 1,000+ manufacturer requests per month
  • Expanded capabilities in cybersecurity and regulatory compliance
  • WM Synergy’s Center of Excellence to solve complex problems in your business
Step 1
Step 2
Step 3

Step 1

No action needed

Keep working exactly as you have been. Same contacts, same remittance, same support. Nothing changes on your end today.

Step 2

Your CSM will reach out

Within the coming weeks, your dedicated Customer Success Manager will personally introduce themselves, answer your questions, and get to know your goals.

Step 3

Explore what's available

Over the next 90–120 days, we’ll share what’s now available to you as part of WM Synergy. You set the pace.

What you gain access to at WM Synergy

What you gain access to at WM Synergy

  • The largest Infor CSI/SyteLine team in the industry, with expertise from implementing 1,000+ customer engagements — including functional/application consultants, solution consultants, technical experts, and software engineering.
  • InsightsAI & Otto – Live AI-powered analytics and a 24/7 virtual support agent — both purpose-built for CSI/SyteLine customers, trained on your ERP data and support history.
  • ERP cloud & hosting – Cloud migration or secure on-premise hosting through Apptrix, designed specifically for manufacturers running CSI/SyteLine.
  • Service Desk – A dedicated team handling over 1,000 manufacturer support requests every month — because getting help should never be hard.
  • Compliance & security – Regulatory compliance, cybersecurity, and lean process improvement through our Center of Excellence — purpose-built for manufacturers.
Pattern

More resources to aid your transition

1
WM Synergy acquires LogicData
Read the full announcement
2
Same iShop, New Home
WM Synergy iShop Product Page
3
Transition FAQs
Explore Common FAQs
4
Interactive Transition Guide
Visit our Interactive Transition Guide
5
About WM Synergy
Our Story & Our Team
Pattern

 

 

 

Schedule a 20-minute intro with your new Customer Success Manager.