Proven ERP Upgrades, Predictable Outcomes: What Manufacturers Say About Working with WM Synergy

ERP upgrades, cloud migrations, and modernization efforts are some of the most critical initiatives manufacturers take on. The difference between a smooth Go Live and a painful one often comes down to experience, preparation, and partnership.

At WM Synergy, we work alongside manufacturers as an extension of their team. From early planning and scoping, through testing and Go Live, and into long-term optimization and support, our focus is simple: predictable outcomes and confidence at every stage.

Each customer story below highlights how that approach comes to life in real-world ERP upgrade engagements — and why so many manufacturers trust WM Synergy as their ERP partner for the long haul.

Bourn & Koch

Industrial Machinery & Equipment | WM Synergy Client for 19 Years

The Challenge

Bourn & Koch was facing one of the largest IT initiatives in its history: upgrading multiple core ERP applications while modernizing a legacy database environment that dated back nearly two decades. The scope included upgrading Infor Visual Manufacturing, Visual CRM, Global Financials, and Time & Attendance — along with converting databases from Oracle 11g to SQL Server — all while minimizing operational disruption.

WM Synergy’s Approach

WM Synergy led the end-to-end upgrade effort, managing application upgrades, database conversion, testing, and Go Live readiness. The team provided hands-on guidance, structured planning, and deep technical expertise to coordinate multiple systems and stakeholders through every phase of the project.

Results

The result was a successful Go Live with virtually no downtime and minimal post-launch issues — a critical outcome for a project of this size and complexity.

Our recent upgrade project with WM Synergy was a massive undertaking and one of the largest IT projects in our company’s history… WM Synergy helped handle every phase with a very high level of professionalism, organization, and technical expertise… After Go Live, we effectively had zero downtime, and all users were able to continue working.

Sean Gray, Infrastructure Engineer, Bourn & Koch

Strong Arm Designs

Electronics & High Tech | WM Synergy Client for 19 Years

The Challenge

Strong Arm Designs needed to upgrade its Visual Manufacturing environment while also transitioning from an on-premise infrastructure to the cloud — a move that added both technical and operational complexity to the project.

WM Synergy’s Approach

WM Synergy upgraded Strong Arm Designs from Visual Manufacturing 9.0.6 to 11.0.0, implemented supporting tools such as Barcode Fonts and Shop Floor Labor, and coordinated closely with Apptrix to ensure a seamless move from on-premise to cloud hosting. Clear communication, careful preparation, and strong cross-vendor coordination were central to the project’s success.

Results

The upgrade and cloud migration were completed smoothly, with minimal issues post Go Live and a stable foundation for future growth.

WM Synergy provided outstanding support throughout our upgrade… Their team guided us through every phase of the project with professionalism, technical expertise, and a commitment to ensuring our success… WM Synergy has proven to be a trusted and knowledgeable team we can rely on.

Steve Thorne, President, Strong Arm Designs

Off The Wall

Commercial Printing | WM Synergy Client for 18 Years

The Challenge

Off The Wall needed to upgrade its ERP and related applications to newer versions while ensuring business continuity and readiness across systems and users.

WM Synergy’s Approach

WM Synergy upgraded Off The Wall from Visual Manufacturing 9.0.8 to 11.0.0, along with a VTA upgrade from 8.1 to 9.0.2024.05. The team worked closely with Off The Wall from early planning through testing and Go Live, providing training and proactive support to ensure all applications were fully prepared.

Results

The upgrade was completed successfully, with a smooth Go Live and minimal disruption — reinforcing the value of long-term partnership and consistent execution.

From the very beginning, the collaboration between Off The Wall and WM Synergy was seamless… Their project team was knowledgeable, responsive, and consistently proactive… Thanks to WM Synergy’s leadership and support, our Go Live was smooth and successful.

Iming Chen, Director of Information Technology, Off The Wall

This Story Is Not Unique — And That’s the Point

WM Synergy has helped hundreds of manufacturers upgrade, migrate, and modernize their ERP environments with confidence. Whether the journey includes cloud adoption, application upgrades, database modernization, or long-term support, our role stays the same:

Trusted partner. End-to-end ownership. Predictable outcomes customers can rely on.

For manufacturers looking to modernize without disruption, and partners who stay invested long after Go Live, WM Synergy delivers experience that shows up where it matters most.