At WM Synergy, we deliver comprehensive support services that keep your Infor XA system optimized, secure, and aligned with evolving operational goals.
Why Infor XA Support Matters
Like any powerful ERP system, Infor XA requires proactive care and ongoing expertise. As processes, users, and technologies evolve, dedicated support ensures your system keeps pace.
- Minimize Downtime – Resolve issues quickly to avoid production and fulfillment interruptions.
- Maximize Performance – Optimize configurations and system tuning to ensure efficient operations.
- Maintain Data Accuracy – Protect the consistency and reliability of ERP data for reporting and planning.
- Support Integrations & Upgrades – Ensure seamless transitions when adding new software or tools.
- Boost User Confidence – Provide training and helpdesk support for daily system use.
What’s Included in WM Synergy’s Infor XA Support Services
1. Technical Support & Troubleshooting
Our experts respond quickly to user issues, software errors, integration failures, and performance challenges, keeping operations running without delay.
2. System Monitoring & Performance Optimization
WM Synergy proactively monitors system behavior to detect and resolve issues early. We fine-tune configurations to improve speed, stability, and operational efficiency.
3. Upgrade & Modernization Support
Whether applying patches or planning full major upgrades, we ensure smooth transitions that maintain continuity, compatibility, and system reliability.
4. User Training & Enablement
We provide tailored training programs that help teams use Infor XA effectively, increasing productivity, accuracy, and ongoing adoption.
5. Integration and Customization Support
Our team assists with integrations to systems such as Infor CloudSuite Industrial (SyteLine), Acumatica Cloud ERP, BI platforms, and custom extensions.
6. Strategic ERP Consulting
Beyond reactive support, we analyze business processes and recommend opportunities for automation, cost reduction, and performance improvement.
Benefits of Partnering with WM Synergy
- Improved ERP Reliability through proactive system maintenance.
- Greater Productivity from optimized workflows and faster performance.
- Reduced IT Burden as WM Synergy handles ERP oversight and issue resolution.
- Access to Expert Insight backed by 35+ years of Infor XA experience.
- Continuous Improvement driven by strategic recommendations and ongoing optimization.
Why Manufacturers Choose WM Synergy
WM Synergy is one of North America’s most experienced Infor XA consulting and support partners.
- Certified Infor XA specialists with decades of hands-on implementation and optimization experience.
- Proactive support approach to reduce incidents before they affect production.
- Flexible support plans tailored to your system size, complexity, and business goals.
- 24/7 response capabilities for urgent or mission-critical issues.
- Long-term partnership model focused on strategic business outcomes, not just technical fixes.
Our Support Approach
WM Synergy provides support built on prevention, collaboration, and measurable improvement.
- Preventive Care – Monitoring and performance tuning to avoid downtime.
- Collaborative Engagement – Direct partnership with your team to align ERP behaviors with business needs.
- Continuous Optimization – Regular analysis and enhancement recommendations to drive ongoing efficiency gains.
Infor XA support services are essential for manufacturers who depend on their ERP system to manage production, materials, finance, and supply chain operations. With WM Synergy, you gain more than helpdesk support, you gain a strategic partner committed to optimizing and evolving your ERP environment.
We ensure your Infor XA system performs at its highest level today, tomorrow, and as your business grows.