Infor CloudSuite Industrial is the complete cloud ERP solution for all your needs today - and in the future.

Fully featured, flexible, and scalable ERP for innovative manufacturers.

Developed by Manufacturing experts, CloudSuite™ Industrial (SyteLine) is an end-to-end ERP solution that includes predictive analytics, collaboration, lean production tools, and integration options. Whether deployed in the cloud, or on premise as a web-based client, you’ll have the tools to increase customer service; improve production and quality; better coordinate aftermarket service and maintenance; and collaborate more effectively.

Built on the latest technology, Infor CloudSuite Industrial powered by SyteLine’s unique software architecture lowers costs and increases revenue by providing a cost-effective and efficient way to extend and adapt the solution so it addresses changing business and operational challenges.

Learn more about Infor CloudSuite Industrial (Syteline) by exploring our Customer Service Demo Gallery below.

Infor CloudSuite Industrial for <span>Customer Service: Customer Master</span>

Infor CloudSuite Industrial for Customer Service: Customer Master

This video explores sales order management, emphasizing the customer master hierarchy which consists of:

  • Corporate-level customers
  • Bill-to level customers
  • Ship-to level customers
  • Drop-Ship customers
  • Credit Management
  • Document Profiling
Watch Now
Infor CloudSuite Industrial for <span>Customer Service: Order Processing</span>

Infor CloudSuite Industrial for Customer Service: Order Processing

This video discusses sales order management with a focus on:

  • Order Processing Options
  • Available-to-Promise
  • Capable-to-Promise
Watch Now
Infor CloudSuite Industrial for <span>Customer Service: Pricing</span>

Infor CloudSuite Industrial for Customer Service: Pricing

In this video you’ll learn about the pricing functionality within Syteline’s sales order management. It elaborates on the hierarchy of:

  • Estimates Pricing
  • Promotions and Rebates
  • Customer Contracts
  • Price Matrix
  • Item-Level Pricing
  • Customer Discounts
Watch Now
Infor CloudSuite Industrial for <span>Customer Service: RMAs</span>

Infor CloudSuite Industrial for Customer Service: RMAs

This video looks at sales order management and highlights return material authorization (RMA) functionality. RMAs allow:

  • Tracking of RMA Numbers
  • Tracking of RMA Returns
  • Tracking of RMA Dispositions
  • Creating Replacement Orders/Credit Memos
Watch Now