Yes. WM Synergy and LogicData worked with Infor’s Channel Partner management team to ensure all LogicData accounts are properly transitioned to WM Synergy. Infor fully supports this change. WM Synergy will now be your point of contact for Infor software purchases, licensing questions, renewals, and professional services.

No. All active projects, support commitments, and open service requests will continue without interruption. WM Synergy consultants are being briefed on every active engagement to ensure a seamless handoff. You should experience zero disruption.

We are pleased that the majority of the LogicData team will be joining WM Synergy. This means the same consultants you know, and trust will continue to support you, now with the full resources and backing of WM Synergy’s larger organization.

We have worked hard to make this transition as seamless as possible for our customers. In the rare case that one of your regular consultants decides not to join WM Synergy, we will personally reach out to you in advance, explain the situation, and ensure you are introduced to an equally qualified replacement from our expanded CSI/SyteLine team.

Our goal is to maintain continuity wherever possible while giving you access to even greater depth and expertise across implementations, upgrades, custom development, and iShop.

Mark Feldhammer remains actively involved during the transition period as a senior advisor. He will continue to support customer relationships, ensure continuity on active engagements, support ongoing iShop enhancement and growth within WM Synergy. He will also be supporting our CSI customers with workshops around Advanced Planning and Scheduling, etc.

All iShop licensing agreements are being honored in full. WM Synergy is committed to the continued development, support, and growth of iShop as a flagship solution within its portfolio. iShop will remain the only native B2B ecommerce storefront for Infor SyteLine / CloudSuite Industrial, and WM Synergy intends to invest in accelerating its roadmap.

Your existing support contract terms, rates, and commitments transfer to WM Synergy and will be honored in full through the end of your current contract period. You will be contacted by your assigned WM Synergy Account Manager to discuss renewals prior to your contract end date.

All services rendered by LogicData prior to the acquisition close date will be invoiced and should be paid to LogicData per your normal process. We will be in communication about services delivered after the close date with any changes to where to remit payment. Your Account Manager will communicate the exact cutoff date and new remittance details.

There are differences between the LogicData rate card and WM Synergy’s; however, existing contract rates will be honored for the duration of your current agreement/SOW(s). WM Synergy will work transparently with you on any renewals or new engagements to ensure pricing reflects the value delivered.

As a WM Synergy customer, you now have access to: cloud migration and Apptrix hosting services; the Center of Excellence for lean and process optimization; advanced Business Intelligence and analytics; AI-powered tools built for manufacturers; CyberSecurity Awareness, Service Desk and Service Desk+, CPQ implementation consultants; and the broadest CSI/SyteLine consulting bench in North America.

Phone: 866-896-6347
Email: customercare@wm-synergy.com
Both channels are monitored during business hours. Urgent or critical issues will be escalated.

Your assigned WM Synergy Account Manager will reach out shortly. In the meantime, contact us at:
Phone: 866-896-6347
Email: customercare@wm-synergy.com
Website: www.wm-synergy.com

Visit www.wm-synergy.com for a full overview of our services, customer success stories, and solution portfolio. At your convenience, your Customer Success Manager can also schedule a call to introduce you to the breadth of services & solutions WM Synergy can support you with.

We have worked with Mark Feldhammer to ensure your prepaid balance is honored and it will continue to be applied to services as they are rendered.