Pattern
Pattern
Deploy Mobile Field Service Management Software
Streamline and optimize your team’s ability to serve customers everywhere with Field Service Software as part of your ERP solution. With the right information and parts in hand and the ability to take timely action, service technicians on the front lines deliver a consistently higher level of service.
Reduce Service Interruption for Customers
Field service dispatch software streamlines operations by allowing you to rapidly adjust schedules as new orders arrive, delivering services on time to keep customers moving.
Streamline Scheduling for Faster Resolution
Captures service needs efficiently, assigning service calls faster and tracking progress in real time in a single, unified system to manage and improve team performance.
Provide Convenient Mobile & Remote Access
Field access to data leads to better decision making and increased productivity levels. Well-managed field service improves brand reputation, customer retention, and revenue.
Drive Value with a Fully Connected Service Organization
Secure Your Competitive Edge
Improve response times and first-time fix rates to strengthen brand reputation for superior customer service and service call outcomes.
Evolve Your Field Service Team
Leverage rapid digital transformation with process automation, mobile accessibility, and GPS integrations that positively impact productivity and revenue.
Eliminate Confusion in the Field
Extend traditional ERP into the field for a unified view of everything from parts availability and location to the schedule and requirements for each technician on the ground.
Get a Handle on Inventory Management
The as-built configuration means correct replacement parts (serial number history, revision info, etc.) are always available.
Enable Self-Service & Accelerate Training
Easily collect, approve, and share a knowledge base of problems/solutions for customers, partners, and service technicians to troubleshoot common issues faster.
Upsell Managed Service Contracts
Provide real-time access to maintenance, repair, and warranty information for field representatives, supervisors, and executives to offer services that improve margins.
The Future of Field Service
#1
reason for failed service is unavailable parts
59%
of firms monitor service appointments in real-time
69%
of field service companies invest in automation technology
Features of Field Service Software
Define and Improve Operational KPIs
Track technician utilization and performance in real-time and drill down into reports with intuitive dashboards to identify optimization opportunities and forecast resource requirements.
Automate Notifications for Better Communication
Use emails, SMS, or push notifications to alert technicians and customers of appointment assignments or modifications, and receive confirmations in real-time.
Design Flexible Service Contract Options
Manage the coverage of multiple sites and pieces of equipment, preventive maintenance schedules, equipment rentals, billing procedures, service order generation, and more.
Our Field Service Management Solutions
Infor CloudSuite Field Service
Providing fast, responsive service isn’t easy—especially when your industry is technical, components are complex, and the task is critical. That’s why efficiency is the key to providing responsive service and controlling costs. To make the most of your service opportunities and deliver market leading after-sales service and continuous customer care, you need to be able to integrate advanced service focused functionality—such as scheduling and mobile capabilities—into your existing ERP system. You can do that and more with Infor CloudSuite Field Service.
Acumatica Service Management
Maximize dispatching by scheduling the right people at the right time and obtain real-time data for work taking place in the field. Acumatica Service Management provides contract management, appointment schedules, and a full-featured mobile application for service-driven businesses, wholesale distributors, construction companies, and manufacturers for deliveries, installation, or remote service operations.
Watch ACUMATICA Service Management Overview
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Industrial Machinery & Equipment
If you're like most of our equipment manufacturer customers, you compete by selling a complete solution that includes aftermarket services, countless configuration options, and available spare parts. Our solutions have a broad set of capabilities to meet your unique challenges. You'll have the control and visibility you need throughout the entire product lifecycle.
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Gain a competitive edge and extend your aftermarket offerings.
- Win More Business
- Meet Customer Delivery Expectations
- Increase Velocity of Spare Part Sales
- Collaborate With Suppliers & Customers
- Leave Your Competitors Behind
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Electronics & High-Tech
As a high tech or electronic manufacturer, you need control over component and finished goods inventory at the revision and tracking number level to efficiently and effectively service customers. Infor VISUAL ERP delivers the supply chain visibility to meet these demands and also offers comprehensive material and capacity planning functionality, which maximizes productivity.
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Highlights
- Alternate item on bill of materials (BOM)
- Item cross reference (supplier and manufacturer)
- Approved vendors and manufacturer lists
- Supply chain visibility with Web based portals
- Reference designators
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Aerospace & Defense
The aerospace, defense, space and security (A&D) industries are major contributors to our economy. They thrive if supported by scalable, industry specific applications. Synergy Resources’ applications and modules aid scientific and engineering talent in cutting-edge A&D industries. Synergy Resources helps you meet your goals faster-even while confronting escalating costs and market complexity.
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Highlights
- Engineering with CAD integration
- Engineering change control
- Specifications and data "flow down" for ITAR, DFAR, etc.
- Actual job costing
- Project Management with Earned Value Management and milestone reporting