Streamline and optimize your team’s ability to serve customers everywhere with Field Service Software as part of your ERP solution. With the right information and parts in hand and the ability to take timely action, service technicians on the front lines deliver a consistently higher level of service.
Reduce Service Interruption for Customers
Field service dispatch software streamlines operations by allowing you to rapidly adjust schedules as new orders arrive, delivering services on time to keep customers moving.
Streamline Scheduling for Faster Resolution
Captures service needs efficiently, assigning service calls faster and tracking progress in real time in a single, unified system to manage and improve team performance.
Provide Convenient Mobile & Remote Access
Field access to data leads to better decision making and increased productivity levels. Well-managed field service improves brand reputation, customer retention, and revenue.
The best customer service is that which is closest to the customer. Infor allows us to provide that service in the most economical method.
We have a workforce hungry for KPIs and metrics and Acumatica provides our employees and upper management with actionable data at their fingertips.
With Infor ERP, we now have one platform and are fully integrated with advanced planning and scheduling, financials, accounting, manufacturing, and administration. We’ve improved our overall business effectiveness and minimized risk when employees with valuable knowledge retire.
By using Case Management with Acumatica, the entire department can see the support ticket, and all technicians and support agents have the visibility needed to make sure customer issues aren’t getting lost. Our team is much more efficient.
Features of Field Service Software
Define and Improve Operational KPIs
Track technician utilization and performance in real-time and drill down into reports with intuitive dashboards to identify optimization opportunities and forecast resource requirements.
Automate Notifications for Better Communication
Use emails, SMS, or push notifications to alert technicians and customers of appointment assignments or modifications, and receive confirmations in real-time.
Design Flexible Service Contract Options
Manage the coverage of multiple sites and pieces of equipment, preventive maintenance schedules, equipment rentals, billing procedures, service order generation, and more.
Our Field Service Management Solutions
Infor CloudSuite Field Service
Providing fast, responsive service isn’t easy—especially when your industry is technical, components are complex, and the task is critical. That’s why efficiency is the key to providing responsive service and controlling costs. To make the most of your service opportunities and deliver market leading after-sales service and continuous customer care, you need to be able to integrate advanced service focused functionality—such as scheduling and mobile capabilities—into your existing ERP system. You can do that and more with Infor CloudSuite Field Service.
Acumatica Service Management
Maximize dispatching by scheduling the right people at the right time and obtain real-time data for work taking place in the field. Acumatica Service Management provides contract management, appointment schedules, and a full-featured mobile application for service-driven businesses, wholesale distributors, construction companies, and manufacturers for deliveries, installation, or remote service operations.
Industrial Machinery & Equipment
- Win More Business
- Meet Customer Delivery Expectations
- Increase Velocity of Spare Part Sales
- Collaborate With Suppliers & Customers
- Leave Your Competitors Behind
Electronics & High-Tech
- Alternate item on bill of materials (BOM)
- Item cross reference (supplier and manufacturer)
- Approved vendors and manufacturer lists
- Supply chain visibility with Web based portals
- Reference designators
Aerospace & Defense
- Engineering with CAD integration
- Engineering change control
- Specifications and data "flow down" for ITAR, DFAR, etc.
- Actual job costing
- Project Management with Earned Value Management and milestone reporting